UK DELIVERY POLICY
All products will be shipped as soon as possible subject to availability of product and credit/debit card authorisation.UK orders over £50 qualify for Free Delivery, should an item(s) be returned for refund that would take the order under £50 Needundies reserve the right to deduct the cost of standard delivery, currently £3.25, from any refund that may be due. It should be noted that some of the parcels we ship can be up to 2KG and therefore we feel that the current level of charging reflects excellent value for our customers.
We use Royal Mail for all UK and International orders up to 2KG, for orders over 2KG we may elect to use a courier service.
If no one is able to accept the parcel at time of delivery a card will be left by Royal Mail stating that a delivery was attempted and how to schedule a re-delivery.
Due to the high cost of express delivery Needundies.com will not normally offer this service, however if this is essential for the order to be fulfilled, then we would ask you to contact needundies.com for a detailed costing.
We aim to ship within 3-6 working days** and UK orders will be shipped using Royal Mail Services.
We do retain a Proof of Postage receipt for all orders dispatched and we can provide this to our customers in cases where the goods have not arrived, parcels will not be considered as lost until a period of 15 working days (UK/EU) after the goods have been shipped by Needundies.com.
** For In Stock items only, due to demand for certain products, stock may have to be back ordered from our suppliers and this can normally add between 5 and 10 days for full order fulfillment.
All items will be shipped in discreet packaging with no reference to Needundies.com or that the package contains underwear / lingerie items.