The Service You Can Expect from Us
No automated telephone system
Ring needundies.com and you will speak to a real person directly, no menu options, no queues, get the answers you need straight away.Telephone UK: 01977 703369, Telephone International: +44 1977 703369, Monday To Friday 9am - 4pm
24 hour email response
If you wish to email us, please use the contact form, we aim to respond to all emails within 24 hours.
Safe, secure ordering
We take your security very seriously at needundies.com, you can be assured that we will never store your card details, we utilise the highest level of security certificates on the site to protect your personal data and all payments are processed by the industry leading payments processor, Sagepay. We do not store customer card details!.
We understand that our customers may not feel comfortable having their parcel labelled as being from an underwear company, this is why we ship all our parcels in plain blue waterproof packaging with no reference to needundies.com on either the packaging or shipping label.
Call and collect
If you live within our area of the country you may want to take advantage of our "Call and Collect" service rather than paying for postage. Please give our customer services team a call to place your order and arrange collection of your underwear at a convenient time.
Simple returns & refunds policy
We offer a 'no quibbles' returns policy on all our orders, you have 14 days from the receipt of your order to return them for a full refund.
The People Behind Needundies.com
Needundies.com is an established family run womens underwear and lingerie business which has been trading since 2003. The company is owned & managed by Elaine & Andrew Needham with fantastic support from our Order Processing staff.
We pride ourselves on being renowned for our continuous, professional, friendly service. Customers new and old are repeatedly surprised at how well we can answer their underwear and lingerie queries and the excellent efficient service we offer.
We stock only carefully selected everyday underwear and lingerie brands such as Anita, Sloggi, Triumph, Royce and Jockey all of which are sourced directly from the suppliers with whom we have developed a long standing relationship, this means that we can keep our customers continually updated with information about new product ranges.