DELIVERY POLICY


COVID19 / Brexit: Will order delivery be affected?

We are working hard with our suppliers and delivery companies to ensure the timely delivery of customer orders, however in these uncertain times we are unable to guarantee delivery will be within our standard timescales.

Since 1st January 2021 we are experiencing longer than usual delays in receiving stock replenishment from our EU suppliers.

We would currently anticipate delivery times of between 3 - 10 working days.

UNITED KINGDOM

All products will be shipped as soon as possible subject to availability of product and credit/debit card authorisation.

UK orders over £65 qualify for Free Delivery.

Important: Should an item(s) be returned for refund that would take the order under £65 Needundies reserve the right to deduct the cost of standard delivery, currently £3.50, from any refund that may be due.

It should be noted that some of the parcels we ship can be up to 2KG and therefore we feel that the current level of charging reflects excellent value for our customers.

We Use Royal Mail Services

We use Royal Mail for all UK and International orders up to 2KG, for orders over 2KG we may elect to use a courier service.

If no one is able to accept the parcel at time of delivery a card will be left by Royal Mail stating that a delivery was attempted and how to schedule a re-delivery.

 

Due to the high cost of express delivery Needundies.com will not normally offer this service, however if this is essential for the order to be fulfilled, then we would ask you to contact needundies.com for a detailed costing.

We aim to ship within 3-7 working days** and UK orders will be shipped using Royal Mail Services.

We retain a Proof of Postage receipt for all orders dispatched and we can provide this to our customers in cases where the goods have not arrived, parcels will not be considered as lost until a period of 15 working days (UK/EU) after the goods have been shipped by Needundies.com.

** For In Stock items only, due to demand for certain products, stock may have to be back ordered from our suppliers and this can normally add between 5 and 10 days for full order fulfillment.

All items will be shipped in discreet packaging with no reference to Needundies.com or that the package contains underwear / lingerie items.

INTERNATIONAL DELIVERY POLICY

All products will be shipped as soon as possible subject to availability of product and credit/debit card authorisation.

If you make an International (Outside UK) order you will still make payment in UK Sterling (GBP) and your order confirmation will indicate the price you have paid in UK Sterling (GBP). As an overseas customer your debit/credit card will most probably be registered in your home currency and therefore your card issuer will charge you in your home currency using the exchange rates applicable on that day. It should also be noted that some card issuers also make a charge for paying in a different currency and this may be reflected on your debit/credit card statement. 

IMPORTANT : Please ensure that the delivery address of the order is accurate as due to the high cost of International Delivery the postage costs will not be refunded for orders returned as undeliverable due to address problems.

EU / Worldwide delivery


COVID19 / Brexit

Due to uncertainties surrounding Brexit we have taken the decision to temporarily halt all deliveries to locations within the EU until we have a clearer understanding of the taxation implications for our EU Customers.

Our delivery carriers are currently applying a surcharge to countries outside the EU and therefore delivery costs may be higher than our delivery policy indicates, the delivery charge will be calculated at the Checkout.


Delivery to countries outside the UK will incur a minimum delivery charge for orders up to 250g in weight, orders over 250g will incur flat rate charges dependent on weight.

All EU/Worldwide orders are normally sent by 'UK Royal Mail Tracked' or 'Tracked & Signed For' services, we do retain a Proof of Postage receipt for all orders dispatched and we can provide this to our customers in cases where the goods have not arrived, parcels will not be considered as lost until a period of 15 working days (EU) or until a period of 30 working days (Worldwide) after the goods have been shipped by Needundies.com.

*All items will be shipped in discreet packaging with no reference to Needundies.com. You may be liable to pay an import tax when your items are delivered, this is outside our control and the level of taxation will be dependant on the country of import. The value of the goods will be clearly marked on the customs labels / documentation and the reason for import will be shown as "Sale of Goods" / "Other", please DO NOT request that we mark the order as a "Gift" as this will be against taxation laws.

Acknowledgements

Royal Mail Cruciform © and Trade Mark of Royal Mail Group Ltd

Reproduced by kind permission of Royal Mail Group Ltd

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