We provide a 100% satisfaction guarantee with every underwear item we sell. If you are unhappy with any of our products, return it within14 calenderdays in it's original packaging, unworn, odour free andwith the garment labels intact and attached to the garmentwe will provide a full refund.

Distance selling regulations (EU Only)

By law and according to the EUDistance Selling Regulations, you have the right to cancel your purchase of an item from the date the contract is concluded (the date we send a Order Confirmation email) until the expiry of a period of SEVEN working days (Monday-Friday Excluding bank holidays) beginning the day after the day on which your received your order.

You may cancel the order prior to delivery, please contact Needundies by email or phone to cancel.

If you have received the order and decided that you would now like to return the order during the SEVEN day "cooling off" period you will receive aFULL refund includingoutward delivery costs. Please ensure that you receive and retain a dated proof of shipping receipt from the postal service.

Ifthe return is outside the 7 Working Day"cooling-off" period but within the 14day returns periodyou will still be entitled to a refund, however if the return was not due to an ordering error on our part then the original delivery charge will not be refunded.

Promotional items, free gifts, free items

Any promotional item, Free gift, or Free item when offered as part of a "buy one get one free" offer, "buy two get one free offer" etc must be included when returning an order for refund or replacement, if the Free item is not returned then reserve the right to deduct the cost of the item from any refund that may be due.

If a discount code is used against and order and some or all of the products are returned under the Needundies returns policy, thereby reducing the value of the qualifying transaction the voucher amount will be deducted from any applicable refund, a good example of this is where a customer uses "New Customer" discount code which currently allows a 5 discount on any spend over 50 excluding delivery.

To return items use the following process:

  • Remove the Returns label from the invoice you were sent and attach to the packaging.

  • Post the package back to us, where possible please request a certificate of posting from your Postal Service, this will allow the package to be tracked. Note: All postage costs must be paid by the customer returning the goods, any parcels returned with no-postage paid will not be delivered to and will be returned to the customer by the postal service as "postage not paid".

  • If outside the European Union, please class the package as Returned Items for customs purposes.


When will I receive my replacement or refund ?

  • If you request a refund then your account will be credited within 30 days from the date your returned goods are received by, however we will endeavour to process sooner in most cases. Please note that the refund may take several days to show in your debit/card statement after needundies have refunded you for the returned items, this is outside the control of needundies and is simply due to delays with card processors in general.
Payments & Refunds from Non-UK customer.
  • If you made an overseas (Non United Kingdom) order you will still make payment in UK Sterling (GBP) and your order conformation will indicate the price you have paid in UK Sterling (GBP). As an overseas customer your debit/credit card will most probably be registered in your home currency and therefore your card issuer will charge you in your home currency using the exchange rates applicable on that day. It should also be noted that some card issuers also make a charge for paying in a different currency and this may be reflected on your debit/credit card statement. Please note that the exchange rates used by the "Currency Estimator" on the website is updated hourly, however by selecting your currency this does not indicate that payment will be made in that particular currency, the "Currency Estimator" is to be used as a guide only.
  • If you have requested a refund this will be made in UK Sterling (GBP) and as currency exchange rates fluctuate daily this could mean that the refund you receive is slightly lower or higher than the original purchase price. will no be held responsible for this currency difference.