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TERMS AND CONDITIONS 

Needundies.com is a trading name of Eaglewick Limited, a UK Registered Company No. 4748312

Registered Office Address: The Barracks, Wakefield Road, Pontefract, West Yorkshire WF8 4HH. VAT Registration No. 817519515.


To protect your own interests please read the conditions carefully before you order.  If you are uncertain as to your rights under them or you want any explanation about them please write, telephone or email our customer services department BEFORE you place the order.  YOU ARE ADVISED TO PRINT AND RETAIN THESE TERMS FOR YOUR RECORDS.

By placing an Order and purchasing goods from Needundies.com you enter into a legally binding agreement with us on the following Conditions.  You should read and understand these Conditions because they affect your rights and liabilities.  

STANDARD TERMS & CONDITIONS 

These are the Standard Terms and Conditions of Sale of Eaglewick Limited Trading as Needundies.com, The Barracks Business Centre, Pontefract, West Yorkshire, WF8 4HH. Eaglewick limited is a UK company, ("the Seller", "We" or "Us") for certain products as set out in the pages on this site ("the Goods").  Subject to the provisions of Clause 4.2 below, the price of the Goods the delivery charges and Value Added Tax where applicable is set out on the Order Form. 

In accordance with the provisions of the ‘The Consumer Protection (Distance Selling) Regulation 2000’ , you have the right to withdraw from this transaction. Details of your right to withdraw will be sent to you with the Goods when they are delivered and can be found in Clause 9 below. 

THESE CONDITIONS DESCRIBE THE BASIS FOR PURCHASE BY YOU AND SALE BY US OF THE PRODUCTS DESCRIBED ON THIS WEB SITE.

1.   Interpretation

1.1   In these Conditions:

‘Conditions’ means the standard Terms and Conditions of sale set out in this document;

‘Contract’ means the contract for the sale of the Goods;

‘ Card’ means the credit or debit card chosen by you to be used as the method of payment for the Goods of which you have provided details to us when placing the Order;

'Delivery Area' means countries we can offer delivery to, see Delivery

'Goods' which you have ordered including any instalment of the goods or any parts for them which are available for purchase from our Web Site in accordance with the Conditions;

‘Information System’ means a system for generating, sending, receiving, storing or otherwise processing electronic communications;

‘Order’ means any order placed by you with us for the supply of Goods;

‘Order Form’ means the electronic order form completed and submitted electronically by you;

‘Regulations’ means the 'The Consumer Protection (Distance Selling) Regulation 2000’;

'Web Site' our presence on the world wide web, currently accessible via the address Needundies.com.

1.2   Reference to any statute or statutory provisions shall be deemed to include any statutory modifications or re-enactments thereof or any rules or regulations made there under or any enactment repealing and replacing the act referred to.

1.3   Unless the context otherwise requires:-

1.3.1   words importing the singular shall include the plural and vice versa;

1.3.2   words importing the masculine gender shall include the feminine gender and vice versa;

1.3.3   References to persons shall include bodies of persons whether corporate or incorporate.

1.4   Unless the context otherwise requires references to clauses shall be construed as references to clauses of these Conditions.

1.5   Headings are inserted for convenience only and shall not affect the construction or interpretation of these Conditions.

2.   Basis of the sale

2.1   We shall sell to you and you shall purchase only those goods which you have set out in an order and which have been accepted by us. We reserve the right to reject any order. Unless otherwise agreed in writing each such sale of Goods will be subject to these terms and conditions.

2.2   No Order submitted by you shall be deemed to be accepted by us unless and until confirmed by e-mail or in writing by us.

2.3   No variation to these Conditions shall be binding upon us unless and until agreed by e mail or in writing by us.

2.4   Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

3.   Orders

3.1   The quantity, quality and description of the Goods will be those set out in your Order (if accepted by us).

3.2   Orders are accepted at our sole discretion but are normally accepted if the Goods are available, the order reflects current pricing, you are based in the Delivery Area and your credit or account card is authorised for the transaction.

3.3   You or we are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the Goods appearing on our website.

3.4   You shall be responsible for ensuring the accuracy of the terms of any Order submitted by you, and for giving us any necessary information relating to the Goods within a sufficient time to enable us to perform the Contract in accordance with its terms.

3.5   The quantity, quality and description of and any specification for the Goods shall be those set out in the relevant pages of this site.

3.6   We reserve the right to make changes in the specification of the Goods which are required to conform with any applicable statutory or EC requirements

4.   Price of the goods

4.1   The price of the Goods shall be the price set out on the relevant page of this site.   We reserve the right to change the prices set out on this site provided that if we accept an order from you the price for the goods will be the price set out in the relevant range at the time the order is placed.

4.2   If the price of the Goods increases between the date we accept your Order and the delivery date, we will let you know and ask you to confirm [by e-mail/in writing] that the new price is acceptable.  If it is not acceptable then you will, of course, have the option of cancelling the order.

4.3   The price of the Goods does not include insured postage or packaging.  There will be an additional charge for postage and packaging.  This charge will be clearly shown on the Order form.

4.4   The total price is inclusive of any applicable value added tax.

5.   Terms of payment

5.1   Upon providing us with details of the Payment Card and submitting the Order you :

5.1.1   confirm and undertake that the information contained within the Order is true and accurate and that you are duly authorised to use the Payment Card; and

5.1.2   Authorise us to deduct immediately from the Payment Card account the full price of the Goods and all other payments which may become due to us under the Contract.

5.2   If it is not possible to obtain full payment for the Goods from your account on delivery of the Goods to you, we can cancel the Order or suspend any further deliveries to you. This does not affect any other rights we may have.

5.3   Where Goods are returned by you in accordance with your rights under the provisions of Clause 9, we shall credit the Payment Card with the appropriate amount.

5.4   We will not pass your personal information on to any third party without your permission.  Unless solely due to our negligence we cannot be held liable for any losses you may suffer.  If in any event your payment card is used fraudulently you are entitled to cancel the payment and be reimbursed by the card issuer without being charged for the loss.

6.   Delivery

6.1   Delivery of the Goods shall be made by us or our carrier to the address for delivery shown in the Order Form.  It is important that this address is accurate. Once the Goods have been delivered in accordance with your delivery instructions, you will be responsible for them.  Our responsibility for everything other than damage due to our negligence or due to a manufacturing design or design fault will cease upon delivery.

6.2   We will do all that we reasonably can to meet the date given for delivery or, if no date has been agreed, within 30 days of the order date.  We cannot be held responsible for delays beyond our control.  If we are unable to make the delivery date we will contact you.  If delivery cannot be made within 30 days of the given delivery date you will be entitled to either arrange a revised date or cancel the order and receive a full refund.  If we are able to make delivery in advance of the given date we will contact you.

6.3   If the order is a multiple order and we are unable to make delivery of the whole order but are able to deliver part we will contact you, informing you of this, and delivery will be on a mutually agreed date.  In this instance delivery will be said to be made in instalments.  Each delivery shall constitute a separate contract and any failure by us to deliver any one or more of the instalments in accordance with these conditions, or any claim by you in respect of any one or more instalments will not entitle you to treat the contract as a whole as repudiated.

6.4   If we fail for any reason within our control to fully/partially deliver your Goods any reimbursement shall be no more than the price of the Goods, together with any delivery and/or reasonable return costs.

6.5   Either party is entitled to cancel the contract in respect of non-performance of obligations in relation to delivery.  If cancelled we will refund you any monies already paid by you and any reasonable return costs incurred by you.

7.   Risk and property

7.1   As soon as we have delivered the Goods or services, you will be responsible for them.  If you delay a delivery our responsibility for everything other than damage due to our negligence will end on the date we agree to deliver them, as set out in the contract.

7.2   Subject to the provisions of clause 9 and notwithstanding delivery and the passing of risk in the Goods, or any other provision of these Conditions, the property in the Goods shall not pass to you until we have received in cash or cleared funds payment in full of the price of the Goods.  Goods supplied to you are not for resale.


8.   Warranties and liability

8.1   Terms and conditions of this contract do not affect any additional rights you may have under a manufacturer’s warranty/guarantee.  These are rights given to you by the manufacturer in addition to your statutory rights.  Any additional rights given to you by the manufacturer in respect of Goods purchased are not incorporated into this contract.

8.2   As a consumer you have statutory rights regarding the return of defective Goods and claims in respect of losses caused by any negligence on our part or our failure to carry out our obligations. The terms and conditions of this contract do not affect your statutory rights.  For further information regarding these rights contact Trading Standards or Citizens’ Advice Bureau.

8.3 IMPORTANT NOTICE: TIME LIMIT FOR NOTIFICATION OF CLAIMS

You are asked to examine the goods as soon as reasonably possible after delivery.  Any claim by you based on any defect in the quality or condition of the Goods or their failure to correspond with specification must (whether or not delivery is refused by you) be notified to the company within 14 days from the date of delivery or within a reasonable time after discovery of the defect or failure if it was not apparent on reasonable inspection.

8.4   Where a valid claim in respect of Goods delivered is notified to us within 14 days of the delivery date, or within a reasonable time if not apparent on reasonable inspection, you are entitled to:

   reject the Goods and receive a full refund;

   or have the Goods (or the part in question) replaced free of charge.

Any claims made after 14 days of delivery or exceeding a reasonable time of discovery, we shall be entitled to either:

   replace the Goods (or the part in question) free of charge;

   or at our sole discretion refund to you the price of the Goods (or a proportionate part of the price) and we shall have no further liability to you.

8.5   Except in respect of death or personal injury caused by our negligence we will not be liable under this contract for any loss or damage caused by us or our agents in circumstances where:

i)   there is no breach of a legal duty of care owed to you by us or by any of our employees or agents;

ii)   such loss or damage is not a reasonably  foreseeable result of any such breach;

iii)   any increase in loss or damage resulting from breach by you of any term of this contract.

In the event that you are using the supply address in part for commercial purposes then no liability for loss of profits or other economic loss arising out of a breach of this agreement can be accepted.

8.6   Subject to our obligations, and your rights under the Regulations, we shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Goods if the delay or failure was due to any cause beyond our reasonable control.

8.7   We assume no responsibility for the contents of any other web sites to which this Web Site has links.

9.   Right to Cancel

9.1   You have a cooling off period of 7 working days after the date on which you have received the Goods to cancel the Contract, and return the Goods at your cost and receive a full refund of the purchase price and any delivery cost.

9.2   During the cooling off period any cancellation must be given by written notice by either party.

9.3   Goods must be returned complete and undamaged with all accessories and instructions.  The original packing must be returned in reasonable condition.

9.4   The right to cancel this contract will not apply in respect of:

Personalised Goods or Goods ordered to your specification.

9.5   In the event that we supply substituted Goods to you in accordance with the provisions of Clause , your right of cancel is as set out as above except that the cost of returning the Goods shall be borne by us.

10.   Communications

10.1   Any communication sent electronically by e-mail or otherwise:

10.1.1   will be deemed to have been sent once it enters an Information System outside the control of the originator of the message;

10.1.2   will be deemed to have been received by the intended recipient at the time that in a readable form it enters an Information System  which is capable of access by the intended recipient;

10.1.3   will be deemed to have been dispatched in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides;

10.1.4   will be deemed to have been received in the case of a business at its principal place of business and in the case of an individual where he or she ordinarily resides.

10.2   To protect your own interests you should ask for a delivery receipt for any such and retain a hard copy of that delivery receipt and the original correspondence.

11.   General

11.1   Any communication sent by post will be deemed received by the intended recipient three days following mailing where sent by first class post or five days after mailing where sent by second class post.

11.2    The clauses of these Conditions and each sub-clause thereof are several and if any part of any clause or sub-clause shall be void, invalid or unenforceable then the remainder of such clauses or sub-clauses shall nevertheless be valid and enforceable.

11.3   No term of the Contract is intended to confer a benefit on, or be enforceable by, any person who is not a party to the Agreement (whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise).

11.4   If any provision of these Conditions is held by any court or competent authority to be invalid, unlawful or unenforceable in any jurisdiction in whole or in part, it will not affect the validity or enforceability of the other provisions of these Conditions and the remainder of the provision in question shall not be affected nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

11.5   We will try and solve any disagreements quickly and efficiently.  If you are not happy with the way we deal with any disagreement and you want to take court proceedings you must do so within the United Kingdom.

11.6   The headings in these Conditions are for convenience only and will not affect their interpretation

12.   Privacy 

Needundies.com takes your privacy seriously, by using our site you consent to our use of Cookies, please read our Privacy & Cookie Policy for further information.

DELIVERY POLICY

All products will be shipped as soon as possible subject to availability of product and credit/debit card authorisation.

All UK will incur a delivery charge of £3.75 regardless of size and weight. It should be noted that some of the parcels we ship can be up to 2KG and therefore we feel that the current level of charging reflects excellent value for our customers.

All UK orders will be shipped using Royal Mail 1st Class or Tracked Services.

If no one is able to accept the parcel at time of delivery a card will be left by Royal Mail stating that a delivery was attempted and how to organise re-delivery.

Shipping to countries outside the UK but within Europe will incur a minimum delivery charge of £5.95 for a single item and will be dependent on the delivery country. Each additional item will incur a further cost of £1 per item.

Due to the high cost of express delivery Needundies.com will not normally offer this service, however if this is essential for the order to be fulfilled, then we would ask you to contact needundies.com for a detailed costing.

We aim to ship within the following timescales:

    * United Kingdom 3-5 working days**
    * EU 5-10 working days**  

We do retain a Proof of Postage receipt for all orders dispatched and we can provide this to our customers in cases where the goods have not arrived, parcels will not be considered as lost until a period of 15 working days (UK/EU) or until a period of 25 working days (Worldwide) after the goods have been shipped by Needundies.com.

** For In Stock items only, due to demand for certain products, stock may have to be back ordered from our suppliers and this can normally add between 5 and 10 days for full order fulfillment. 

 

STANDARD RETURNS & CANCELLATION POLICY

We provide a 100% satisfaction guarantee every garment needundies,com sells. If you are unhappy with any of our products, return it within 14 calender days in it's original packaging, unworn, odour free and with the garment labels intact and attached to the garment we will either refund or exchange for a different size or colour, please note we do not exchange for completely different products you will need to re-order or cancel. We reserve the right to refund or exchange goods that are ordered and classified as special orders, these goods are normally ordered in from our suppliers to a customers specific request and/or requirement.

By law and according to the EU Distance Selling Regulations, you have the right to cancel your purchase of an item from the date the contract is concluded (the date we send a Needundies.com Order Confirmation email) until the expiry of a period of SEVEN working days (Monday-Friday Excluding bank holidays) beginning the day after the day on which your received your order.

You may cancel the order prior to delivery, please contact Needundies.com by email or phone to cancel. 

If you have received the order and decided that you would now like to return the order during the SEVEN day "cooling off" period you will receive a FULL refund including outward delivery costs. Please ensure that you receive and retain a dated proof of shipping receipt from the postal service.

If the return is outside the 7 Working Day "cooling-off" period but within the 14 day returns period you will still be entitled to a refund,  however if the return was not due to an ordering error on our part then the original delivery charge will not be refunded.

Any promotional item, Free gift, or Free item must be included when returning an order for refund or replacement, if the Free item is not returned then Needundies.com reserve the right to deduct the cost of the item from any refund that may be due.

If a package is returned to needundies.com by the Royal Mail as "not collected" we reserve the right to charge a new delivery charge if £3.75 if the customer requests a re-delivery.

To return an items use the following process: 
  • Remove the Returns label from the invoice you were sent and attach to the packaging.

  • Post the package back to us, where possible please request a certificate of posting from your Postal Service, this will allow the package to be tracked. Note: All postage costs must be paid by the customer returning the goods, any parcels returned with no-postage paid will not be delivered to Needundies.com and will be returned to the customer by the postal service as "postage not paid".

  • If outside the European Union, please class the package as Returned Items for customs purposes.

When will I receive my replacement or refund ?

  • If you request a refund then your account will be credited within 30 days from the date your returned goods are received by Needundies.com, however we will endeavour to process sooner in most cases. Please note that the refund may take several days to show in your debit/card statement after needundies have refunded you for the returned items, this is outside the control of needundies and is simply due to delays with card processors in general.
  • If you request a replacement, then please allow normal delivery times for the replacement to arrive back with you after receipt of the goods by needundies.com. We allow one replacement for a different size/colour without a delivery charge, We reserve the right to charge a new delivery charge if £3.50 if the customer requests a further change request.
Payments & Refunds from Non-UK customer.
  • If you made an overseas (Non United Kingdom) order you will still make payment in UK Sterling (GBP) and your order conformation will indicate the price you have paid in UK Sterling (GBP). As an overseas customer your debit/credit card will most probably be registered in your home currency and therefore your card issuer will charge you in your home currency using the exchange rates applicable on that day. It should also be noted that some card issuers also make a charge for paying in a different currency and this may be reflected on your debit/credit card statement. Please note that the exchange rates used by the "Currency Estimator" on the Needundies.com website is updated hourly, however by selecting your currency this does not indicate that payment will be made in that particular currency, the "Currency Estimator" is to be used as a guide only.
  • If you have requested a refund this will be made in UK Sterling (GBP) and as currency exchange rates fluctuate daily this could mean that the refund you receive is slightly lower or higher than the original purchase price. Needundies.com will not be held responsible for this currency difference.

 

CUSTOMER SERVICES: 01977 703369
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