|   The service you can expect from us...
| |  | No automated telephone system
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| 24 hour email response | | | | Ring needundies.com and you will speak to a real person directly, no menu options, no queues, get the answers you need straight away.
| | If you wish to email us, please use the contact form, we aim to respond to all emails within 24 hours.
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| Safe, secure ordering
|  | Discreet shopping
| | | | We take your security very seriously at needundies.com, you can be assured that we will never store your card details, we utilise the highest level of security certificates on the site to protect your personal data and all payments are processed by the industry leading payments processor, Sagepay.
| | We understand that our customers may not feel comfortable having their parcel labelled as being from an underwear company, this is why we ship all our parcels in plain blue waterproof packaging with no reference to needundies.com on either the packaging or shipping label.
| | | | | | | | |  | Call and collect
|  | Simple returns policy |
| | If you live within our area of the country you may want to take advantage of our "Call and Collect" service rather than paying for postage. Please give our customer services team a call to place your order and arrange collection of your underwear at a convenient time. | | We offer a 'no quibbles' returns policy on all our orders, you have 14 days from the receipt of your order to return them for either a full refund or an exchange. Our exchange service is free, terms and conditions apply.
> View our full UK Returns Policy
> View our full International Returns Policy
| Your loyalty is rewarded at Needundies...
  Needundies.com is an established family run womens underwear and lingerie business which has been trading since 2003. The company is owned & managed by Elaine Needham, Andrew Needham & Gill Neilson with fantastic support from our Order Processing staff.We pride ourselves on being renowned for our continuous, professional, friendly service. Customers new and old are repeatedly surprised at how well we can answer their underwear and lingerie queries and the excellent efficient service we offer.We stock only carefully selected everyday underwear and lingerie brands such as Anita, Sloggi, Triumph, Playtex, Royce and Bestform all of which are sourced directly from the suppliers with whom we have developed a long standing relationship, this means that we can keep our customers continually updated with information about new product ranges.
In May 2013 Needundies became an approved and certified supplier of Comfizz Ostomy and Hernia medical underwear products, to gain this accreditation our staff had to undertake very specialised training and it is only with the help of our medical background that we feel confident enough to be able to offer help and advice about this quite unique range of products. 
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| Elaine is one of the owners and founders of Needundies. From starting the business from the family kitchen table in 2004, she has built up a business which really does value the customer. As an ex-NHS professional our customers find she is amazing to speak to about specialist underwear including post surgery bras and medical support underwear. When Elaine is not helping customers, she is pampering her Chihuahua!
| | Gill has worked in the family business full time for over 5 years. With experience in customer services, Gill is the driving force behind improving and maintaining the high standards of service at Needundies. Gill loves blogging about underwear and keeps the needundies blog up to date with the very latest product and company info. When she isn’t motivating her colleagues she can be found at the gym trying to motivate herself! | | | | | Ask Gill About: | Sports Bras, Maternity Bras
| | Favourite Food: | Indian | | Best TV: | Amazing Wedding Cakes | | Season I Love: | Autumn
| | Loves To: | Bake | | | | | | 
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| Sue has been with Needundies since 2007 and has a fantastic knowledge of the underwear ranges we stock, this combined with her NHS background makes her an invaluable member of the Customer Services team. You will often find Sue at Rugby League grounds cheering on her favourite team and sometimes even her son!.
| | A member of the Needundies team since 2008, Elaine has become the companies order fulfillment expert. With an attention to detail and an awesome work ethic, it really is a wonder to behold Elaine "racking, stacking and packing"! Elaine loves watching any sort of dancing and her favourite place to visit must be the Blackpool ballroom whilst supporting her daughter. | | Ask Sue About: | Hernia Support Underwear | Sports Team:
| Leeds Rhinos | Best TV:
| Spartacus | | Favourite Treat: | Wine Gums
| | Love Holidays In: | Turkey | | | Favourite Food:
| Gills cakes
| | Dreams About: | Hoovering :) | | Love This Movie: | Dirty Dancing | Guilty Pleasure:
| Anything with buttercream
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| Andrew is one of the owners and founders of Needundies. With over 30 years in the IT industry, Andrew has a wealth of experience in both Internet technology and eCommerce, there is a downside though, he really is the ultimate tech head and talks a very odd language!
| | Timi is the company hound, when the going get's tough he is willing to offer himself up for attention and cuddles, if there is some food on offer then he really shows the love!
| Love This Gadget:
| Apple Ipad | | Top Movie: | Gladiator | | Love To Eat: | Hot Curry | | Guilty Pleasure: | Junk fiction!
| | | | Obsession | Being pampered
| | Top Film | Lassie (of course) | | Favourite Food | Sausages | | Guilty Pleasure | Sausages
| | | feedback about Needundies, the underwear specialists, is always welcome! |
