The service you can expect from us...
| || ||No automated telephone system || ||24 hour email response |
| || ||Ring needundies.com and you will speak to a real person directly, no menu options, no queues, get the answers you need straight away. || ||If you wish to email us, please use the contact form, we aim to respond to all emails within 24 hours. |
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| || ||Safe, secure ordering || ||Discreet shopping |
| || ||We take your security very seriously at needundies.com, you can be assured that we will never store your card details, we utilise the highest level of security certificates on the site to protect your personal data and all payments are processed by the industry leading payments processor, Sagepay. || ||We understand that our customers may not feel comfortable having their parcel labelled as being from an underwear company, this is why we ship all our parcels in plain blue waterproof packaging with no reference to needundies.com on either the packaging or shipping label. |
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| || ||Call and collect || ||Simple returns policy |
| || ||If you live within our area of the country you may want to take advantage of our "Call and Collect" service rather than paying for postage. Please give our customer services team a call to place your order and arrange collection of your underwear at a convenient time. || ||We offer a 'no quibbles' returns policy on all our orders, you have 14 days from the receipt of your order to return them for either a full refund or an exchange. Our exchange service is free, terms and conditions apply. |
> View our full UK Returns Policy
> View our full International Returns Policy
Needundies.com is an established family run womens underwear and lingerie business which has been trading since 2003. The company is owned & managed by Elaine Needham & Andrew Needham fantastic support from our Order Processing staff.We pride ourselves on being renowned for our continuous, professional, friendly service. Customers new and old are repeatedly surprised at how well we can answer their underwear and lingerie queries and the excellent efficient service we offer.We stock only carefully selected everyday underwear and lingerie brands such as Anita, Sloggi, Triumph, Playtex, Royce and Bestform all of which are sourced directly from the suppliers with whom we have developed a long standing relationship, this means that we can keep our customers continually updated with information about new product ranges.
In May 2013 Needundies became an approved and certified supplier of Comfizz Ostomy and Hernia medical underwear products, to gain this accreditation our staff had to undertake very specialised training and it is only with the help of our medical background that we feel confident enough to be able to offer help and advice about this quite unique range of products.